WHAT IS THE SHIPPING COST?
I ship plants through USPS Priority and it usually arrives within 2-3 business days but may take up to 5 business days. Please keep that in mind when ordering live plants. There is a flat $11 shipping fee.
DO YOU SHIP TO ME?
As long as you live in the United States, we ship to you.
*Excluding Alaska and Hawaii*
WHEN DO YOU SHIP?
Mondays and Tuesdays. If you place an order to ship after Tuesday at 5pm, it will not ship until the following Monday – Tuesday. I DO NOT ship toward the end of the week to avoid plants getting stuck in shipping facilities on the weekends. This is for the good of the sale, the plant and your expectations when receiving the package. I've been shipping plants for 3 years and this is by far the best solution to avoiding any shipping issues.
IS THERE A RETURN POLICY?
Please be aware, all plant purchases are FINAL SALE when shipped. Due to the unknown nature of USPS delays we do not accept returns or cancelations after an order is placed. If your plant arrives damaged or in poor condition please contact us within 48 hours of delivery at firstname.lastname@example.org. If possible please include any photo or video of the issue at hand so we can best assess and quickly handle any problems that may arise.
Returns are always hassle-free and easy within 14 days of the shipment date for a full refund. Customers are responsible for the label as well as the shipping fee on these items. Each return is handled personally and individually.
MY PACKAGE IS LOST / STOLEN!
Packages marked as delivered by carrier, but are not received, are the customer's responsibility to track. Ruby Flora is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
File a claim: https://www.usps.com/help/claims.htm
Track your package: https://www.usps.com/manage/welcome.htm
If you have accidentally shipped your package to the wrong address Ruby Flora is not liable for additional shipping or replacement item cost. New postage cost will be the customer's responsibility.
WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?
If your item(s) are broken upon delivery, we get a replacement shipped to you as quickly as possible. Please email us within 14 days of the shipment date and photographs of the damage. Any damages reported after the 14 days can not be refunded. Email us at email@example.com if you have any questions.