Shipping + Returns

WHAT IS THE SHIPPING COST?
We ship through USPS Priority, the price will be calculated by your shipping address. USPS Priority usually arrives within 2-3 business days but may take up to 5 business days. Please keep that in mind when ordering live plants.

PITTSBURGH FRIENDS
If you're in the Pittsburgh area and want to pickup: enter the code FREEPICKUP in the promo code section during checkout. We will then email you to arrange a convenient meetup time. Items are to be picked up at the Bethel Park Post Office.

DO YOU SHIP TO ME?
As long as you live in the United States, we ship to you.
*Excluding Alaska and Hawaii*

SO, WHEN ARE MY THINGS GONNA SHOW UP?
USPS Priority usually arrives within 2-3 business days but may take up to 5 business days. If you order a plant over the weekend or late in the week, it will not ship until the following Monday – Wednesday. I try not to ship toward the end of the week to avoid plants getting stuck in shipping facilities on the weekends.

IS THERE A RETURN POLICY?
LIVE PLANTS
Please be aware, all plant purchases are FINAL SALE. Due to the limited availability we do not accept returns or cancelations after an order is placed. If your plant arrives damaged or in poor condition please contact us within 48 hours of delivery at rubyflorainsta@gmail.com. If possible please include any photo or video of the issue at hand so we can best assess and quickly handle any problems that may arise. 

MERCHANDISE
Returns are always hassle-free and easy within 14 days of the shipment date for a full refund. Customers are responsible for the label as well as the shipping fee on these items. Each return is handled personally and individually.

MY PACKAGE IS LOST / STOLEN!
Packages marked as delivered by carrier, but are not received, are the customer's responsibility to track. Ruby Flora is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

File a claim: https://www.usps.com/help/claims.htm

Track your package: https://www.usps.com/manage/welcome.htm

If you have accidentally shipped your package to the wrong address Ruby Flora is not liable for additional shipping or replacement item cost. New postage cost will be the customer's responsibility. 

WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?
If your item(s) are broken upon delivery, we get a replacement shipped to you as quickly as possible. Please email us within 14 days of the shipment date and photographs of the damage. Any damages reported after the 14 days can not be refunded. Email us at rubyflorainsta@gmail.com if you have any questions.